Terms & Conditions

These Terms & Conditions apply to all purchases, services, and interactions made through the website of Lily’s Closet. By accessing our website and placing an order, you agree to the terms outlined below.

Please read these Terms & Conditions carefully before using our website or making a purchase.

1. Company Information

Company Name: Lily’s Closet
Email Address: info@lilys-closet.com

For any questions regarding these Terms & Conditions, please contact our support team.

2. Applicability

These Terms & Conditions apply to all visitors, customers, and users of the Lily’s Closet website.

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent/legal guardian
  • You agree to comply with these Terms & Conditions
  • The information you provide is accurate and complete

Lily’s Closet reserves the right to update or modify these Terms at any time without prior notice.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.

However:

  • Minor color variations may occur due to screen settings
  • Product dimensions may vary slightly
  • Typographical errors or inaccuracies may occasionally appear

Lily’s Closet reserves the right to correct errors, update information, or cancel orders if incorrect information has been displayed.

4. Orders & Payments

All orders are subject to availability and acceptance.

An order is considered confirmed only after:

  • Full payment has been successfully received
  • A confirmation email has been sent to the customer

Available payment methods may vary depending on your country or region.

Customers are responsible for ensuring that:

  • Payment details are correct
  • Billing information is accurate
  • Sufficient funds are available

If payment cannot be processed, the order may automatically be canceled.

5. Processing & Shipping

Lily’s Closet works with international suppliers and fulfillment partners to provide a wide range of products.

Processing Time

  • Orders are typically processed within 1–3 business days

Estimated Shipping Time

  • Delivery usually takes 3–7 business days, depending on destination and shipping conditions

Please note:

  • Shipping times are estimates and not guarantees
  • Delays caused by customs, carriers, weather conditions, or high seasonal demand may occur

Orders may be shipped directly from our international suppliers.

6. Returns & Cancellations

Please refer to our separate Return & Refund Policy for complete information regarding:

  • Returns
  • Refunds
  • Exchanges
  • Cancellation conditions

Orders that have already been processed or shipped may no longer be canceled.

7. Limitation of Liability

Lily’s Closet is not liable for:

  • Delays caused by shipping carriers or customs
  • Incorrect addresses provided by customers
  • Lost packages marked as delivered by the courier
  • Indirect or consequential damages resulting from product use

Customers are responsible for carefully checking all shipping information before completing their order.

8. Intellectual Property

All website content, including but not limited to:

  • Texts
  • Product descriptions
  • Logos
  • Images
  • Branding
  • Website design

is the intellectual property of Lily’s Closet and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use may result in legal action.

9. Complaints & Customer Service

If you have a complaint, concern, or issue regarding your order, please contact us at:

info@lilys-closet.com

We aim to respond to all customer inquiries within 5 business days.

Our support team will do its best to resolve issues fairly and efficiently.

10. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your data as described in that policy.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable within the European Union and the Netherlands.

Any disputes arising from the use of our website or services shall be handled by the competent courts where legally applicable.

12. Contact Information

Lily’s Closet
Email: info@lilys-closet.com

For questions regarding these Terms & Conditions, please contact our customer support team.