Shipping & Delivery Policy

At Lily’s Closet, we aim to deliver your order as quickly and efficiently as possible. This page explains everything you need to know about our shipping and delivery process.

1. Processing Time

All orders are processed within 1 to 3 business days.

Once your order has been shipped, you will receive an email confirmation containing your tracking details so you can follow your package at any time.

2. Delivery Time

The average delivery time is 7 to 14 business days, depending on your location.

Please note:

  • Delivery times are estimates and may vary
  • Delays may occur during peak seasons, holidays, or due to customs processing
  • External factors such as carrier delays are outside our control

3. Shipping Method & Origin

All orders are shipped directly from our international fulfillment partners.

In most cases, products are shipped from China, depending on availability and supplier location.

Because of this:

  • Customs duties or import taxes may apply depending on your country
  • These charges are the responsibility of the customer

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country
  • Package weight
  • Selected shipping method

Any applicable fees will always be clearly displayed before completing your order.

5. Order Responsibility & Delivery

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

Please ensure that:

  • Your shipping address is entered correctly at checkout
  • Any address errors are reported within 24 hours of placing your order

Lily’s Closet is not responsible for:

  • Lost packages marked as delivered
  • Incorrect addresses provided by the customer
  • Delays caused by customs or courier services

6. Tracking Your Order

Every order includes a tracking number, which will be sent via email once your order has been dispatched.

You can use this tracking number to monitor your shipment until it arrives at your doorstep.

7. Contact Information

If you have any questions about shipping, delivery times, or your order status, please contact us at:

Lily’s Closet
Email: info@lilys-closet.com