Privacy Policy

At Lily’s Closet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: Lily’s Closet
Email Address: info@lilys-closet.com

If you have any questions regarding this Privacy Policy or your personal data, you can contact us anytime through the email address above.

2. Information We Collect

When you use our website, place an order, or create an account, we may collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address
  • Device and browser information
  • Website activity and browsing behavior
  • Communication history with customer support

We only collect information that is necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and delivering orders
  • Providing customer support and assistance
  • Sending order confirmations and shipping updates
  • Improving our website, products, and services
  • Preventing fraud and unauthorized activity
  • Sending promotional emails and exclusive offers (only when permitted)

We always process your data responsibly and only for legitimate business purposes.

4. Sharing Information with Third Parties

Lily’s Closet only shares your information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment providers
  • Shipping and logistics partners
  • Website hosting services
  • Marketing and analytics platforms

We do not sell your personal information to third parties.

In certain cases, we may also disclose information if required by law or governmental authorities.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and customer service obligations
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and prevent fraud

Once your information is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and optimize website performance.

Cookies may be used for:

  • Website functionality
  • Shopping cart features
  • Analytics and traffic monitoring
  • Personalized content and advertisements

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features.

7. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain data processing activities
  • Request data portability
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at:

info@lilyscloset.com

We aim to respond to all requests within a reasonable timeframe.

8. Data Security

Lily’s Closet takes appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration or disclosure

While we strive to use commercially acceptable means to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

9. International Orders

As an international online store, your information may be processed and stored in countries outside your own jurisdiction. By using our services, you acknowledge and agree to such transfers where legally permitted.

10. Changes to This Privacy Policy

Lily’s Closet reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with the updated effective date.

We encourage customers to review this page regularly to stay informed about how we protect personal information.

Contact Information

Lily’s Closet
Email: info@lilys-closet.com

For any questions, concerns, or requests related to privacy or data protection, please contact our support team.