At Lily’s Closet, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Please read our return conditions carefully before submitting a return request.

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1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Items may only be returned after they have been physically delivered to you.
• Return shipping costs are fully the responsibility of the customer, including any international shipping fees, customs charges, or import duties.
• Products must be returned in their original condition:
  • Unused
  • Unwashed
  • Undamaged
  • With all original tags and labels attached
• Trying on items is allowed, but worn items cannot be returned.
• Orders placed intentionally in multiple sizes or variations with the purpose of partial returns may be refused.

Lily’s Closet reserves the right to deny returns that do not meet these conditions.

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2. Return Request Process

To initiate a return, please follow these steps:

Step 1 — Contact Us

Email our support team at:

info@lilys-closet.com

within 14 days of receiving your order.

Please include:

• Your order number
• Full name
• Reason for return
• Photos if the item arrived damaged or incorrect

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Step 2 — Receive Return Instructions

Once your request has been reviewed and approved, you will receive the return address and detailed return instructions from our support team.

As Lily’s Closet works with international fulfillment partners, return addresses may differ depending on the product and supplier location.

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Step 3 — Ship the Item

Customers are responsible for arranging and paying for the return shipment.

We strongly recommend using a shipping method that includes:

• Track & Trace
• Insurance (if available)

Lily’s Closet is not responsible for lost or delayed return shipments.

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3. Refunds

After the returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Please allow up to 14 business days for the refund to appear, depending on your payment provider or bank.

Shipping costs are non-refundable unless the item arrived damaged or incorrect due to our error.

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4. Non-Returnable Items

For hygiene, safety, or customization reasons, certain products may not be eligible for return, including:

• Personalized or custom-made items
• Intimate or hygiene-sensitive products
• Gift cards
• Final sale or clearance items

If a product is non-returnable, this will be clearly stated on the product page where applicable.

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5. Order & Delivery Responsibility

Please carefully review your shipping information before completing your order.

Lily’s Closet is not responsible for:

• Orders delivered to an incorrect address provided by the customer
• Lost packages marked as successfully delivered by the carrier
• Delays caused by customs, shipping carriers, or force majeure events

If you notice an address mistake, please contact us within 24 hours of placing your order.

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6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

info@lilys-closet.com

Include clear photos of:

• The product
• Packaging
• Shipping label

Our team will work quickly to find an appropriate solution.

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7. Contact Information

Lily’s Closet
Email: info@lilys-closet.com

For any questions regarding returns, refunds, or exchanges, please contact our customer support team.